case study on boston pizza
Aug 22, 2023

Case Study—Boston Pizza: Return on Investment

As Canada’s largest casual dining chain, Boston Pizza is a thriving business, serving more than 40 million guests every year. But their gift card program needed improvement.

The Blackhawk Network (BHN) team identified a handful of missed opportunities, starting with a new partnership with Boston Pizza to overhaul their first-party gift card business. They also found they could improve the customer experience and maximize third-party gift card connections. Since revamping the program, the chain has seen an incredible return on investment.

Year-over-year growth for third-party sales: 30%

They’ve also seen a return to being excited about their gift card program.

“We love all the ideas we’ve been getting from BHN.”
– Boston Pizza Associate Marketing Director

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